The Customer Service and Support Certificate prepares students to pursue entry-level customer service positions. Students learn to use basic computer applications and office technology skills, which will help them assist their supervisors. They also will learn additional skills that will allow them to help customers by providing accurate and useful information in an appropriate manner. Students who complete this certificate may continue their education by enrolling in the associate degree program in Administrative Office Technology.

Requirements

Course List

Courses	Course Title	Credit Hours
Required Course Information
AOT 105	Keyboarding	3
AOT 133	Professional Development	3
AOT 161	Records Management	3
AOT 165	Information Processing Software	3
AOT 180	Customer Service	3
AOT 255	Senior Practicum	3
CPT 101	Introduction to Computers	3
CPT 274	Advanced Microcomputer Spreadsheets	3
Total Hours		24

Graduation Plan

Fall Start

Plan of Study Grid

First Year
Fall Semester		Hours
AOT 105	Keyboarding	3
AOT 133	Professional Development	3
AOT 180	Customer Service	3
CPT 101	Introduction to Computers	3
	Hours	12
Spring Semester
AOT 161	Records Management	3
AOT 165	Information Processing Software	3
AOT 255	Senior Practicum	3
CPT 274	Advanced Microcomputer Spreadsheets	3
	Hours	12
	Total Hours	24

Spring Start

Plan of Study Grid

First Year
Spring Semester		Hours
AOT 105	Keyboarding	3
AOT 133	Professional Development	3
AOT 180	Customer Service	3
CPT 101	Introduction to Computers	3
	Hours	12
Summer Semester
AOT 161	Records Management	3
AOT 165	Information Processing Software	3
AOT 255	Senior Practicum	3
CPT 274	Advanced Microcomputer Spreadsheets	3
	Hours	12
	Total Hours	24

Summer Start

Plan of Study Grid

First Year
Summer Semester		Hours
AOT 105	Keyboarding	3
AOT 133	Professional Development	3
AOT 180	Customer Service	3
CPT 101	Introduction to Computers	3
	Hours	12
Fall Semester
AOT 161	Records Management	3
AOT 165	Information Processing Software	3
AOT 255	Senior Practicum	3
CPT 274	Advanced Microcomputer Spreadsheets	3
	Hours	12
	Total Hours	24

Application and Advising

If you are ready to start your education, there are a few simple steps involved in enrolling at Piedmont Technical College.

Get Started Today

Advising Information

The following information provides a guide for advisors who are helping students enroll in this program.

Program Notes

This program can be completed on a part-time or full-time basis. Many classes are available online, and students can start any semester.

Students will need a special override in order to take AOT 180 in their first term.

AOT105 and AOT133 may be taken along with developmental coursework.

Students should have a computer or access to one. Keyboarding and computer literacy are strongly recommended.

College policy states that computer coursework is valid for eight years.

Notes About Individual Classes

AOT 105 should be taken during the first semester. An exemption test is available for students with very strong keyboarding skills.  Contact Angel Alexander for more information on the exemption test.

Program Student Learning Outcomes

Purpose Statement

The purpose of the Customer Service & Support Certificate is to prepare students for entry-level customer service positions in any business. Though this certificate, students learn appropriate methods for communicating with customers in order to provide accurate and useful information.

Program Student Learning Outcomes

1. Demonstrate independent application of computer software in the business environment.

2. Perform contemporary office processes and procedures accurately and independently.

3. Demonstrate business behavior, including customer service, compatible with job demands.